TERMS AND CONDITIONS

The Clarendon Hotel Terms of Booking

By placing a booking with us The Clarendon Hotel, you and your booking party agree to the following terms and conditions as set out in this statement. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupancy, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities. Any third party visitors are only allowed access with our permission.

To secure any booking we reserve the right to request a deposit to be paid in advance.
Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.

Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Check-in & Check-out

Guests must check-in and check-out by the times stated below;

  • Check-in from: 14:00pm on the day of arrival
  • Check-out by: 11:00am on day of departure

Cancellation, Returned Deposit & Non-Arrival Conditions

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;

  • Cancellation made 24 hours or more = Full deposit refund & no charge for the booking dates cancelled
  • Cancellation made under 24 hours = No Refund of deposit issued and you will be charged for the first night of the booking

 

Non-arrival of guests, who are unable or fail to attend, will forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking, please be aware that we cannot be held liable for circumstances beyond our control, but if any payment was already made then a refund would be issued accordingly.

We also reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking & Vaping Devices

Smoking of any tobacco products including cigarettes, pipes & cigars, and vaping devices is prohibited in all public areas and the hotel bedrooms, and is in accordance with the Health Act 2006.  Guests can smoke outside the hotel entrance and ashtrays are provided

Pets & Service Dogs

We are dog friendly, they are welcome.  We allow dogs in our bedrooms but not in the public areas.  However, we do set up a designated area in the Lounge if guests want to bring their dogs with them at breakfast time, so on check in please let us know and we will reserve a table for you.  Our Davy Jones Locker Cellar Bar allows dogs at all times

Parking

We have our own Private Car Park with CCTV, providing spaces for our guests, however we do not reserve spaces and guests accept that they park their vehicles at their own risk.

Accessibility Statement

Hotel Entrance: We are situated at the west end of Morecambe Promenade, and vehicles can stop here to drop off passengers and baggage.  Guests can then make their way through the main hotel doors to the Reception Desk

Car Park: We have our own private car park situated at the side of the hotel and we have a disabled space.  There is a handrail and a ramp leading from the car park to the hotel entrance

The Lounge & Waterfront Restaurant are on the ground floor and a disabled /baby change toilet is provided here.  There are no steps.

Toilet Facilities: The Gent’s is on the ground floor and the Ladies Room is situated on the first floor

Bedrooms:  We have 30 bedrooms, and there is a lift to all floors.  Some of our rooms do not suit guests with mobility problems, but some are fine, so it is best that you discuss any problems with the hotel so that we can allocate a room best suited for you

Davy Jones Locker:  This is our Cellar Bar, there are steps to the bar, but we can take you dowstairs in the lift, if required

Your Personal Details & Privacy Policy

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read on our website